Having a busy sewing business, I rely heavily on my iron. I have had three of the Sapporo at this time. I luv the iron and it performs well, when it works. BUT the lack of customer service and befuddling parts included that have no explanation leaves me unhappy with the provider. I have spent literally hours trying to find info about parts (the parts list included is vague) and how to fix this iron. The fuse goes out. Should be a simple replacement. After getting it in, the iron still doesn’t work as before. No one has videos, etc. for this particular iron. So. After this one goes, I will either retire or find a different iron. Great iron but good luck!